Date:                                       22 March 2020

To:                                           TBCSA Members and the industry at large

From:                                      TBCSA Secretariat

Subject:                                  COVID-19 Communication


The Chairman and I received a call from the Minister of Tourism this morning to advice us on the following:

  1. All hotels that have tourist from high-risk countries should urgently compile a list of those tourists including the
    • Personal details
    • Entry date into South Africa (please look at Home Affairs entry stamp)
    • Places visited by tourists
  2. No tourist from high-risk countries should be allowed to check-in or out of any accommodation establishments across the country. We need to assist them with contacting their embassies as well COVID-19 hotline: 0800 029 999
  3. The health officials will go to all establishments to test for COVID-19
  4. All embassies will be notified


We have tourist from some tour groups that have tested positive, and this is putting staff in accommodation establishments and attractions at high risk. We appeal for your full cooperation on this urgent matter. Please send all requested information to or your associations.



Tshifhiwa Tshivhengwa

Chief Executive Officer

Sisa Ntosha Industry Update

Sisa Ntosha Industry Update


22 March 2020



Dear Industry Partners,


In a continued effort to ensure the health and safety of all South African citizens and tourists travelling within our country and to contain the spread of the virus, South African Tourism in conjunction with the Tourism Business Council of South Africa (TBCSA) and the Federated Hospitality Association of South Africa (FEDHASA) are coordinating efforts to create a central portal to house a record of personal details of all our travelers, both foreign and domestic.


As per the Immigration Act of 2002, all hotels, motels and accommodation establishments must keep a register containing details of all persons who are provided with lodging or sleeping accommodation. In light of the Act, we believe it is important that we have a central database.


We know that you are already collating this information, but request your full cooperation to load the details of your guests in the last 14 days into this dedicated central repository. In the interest of immediacy, we have set-up an interim data collection process as a first step while we finalise a more streamlined Portal.



Please see the link for accommodation establishments to upload the necessary information. This is a temporary link to allow for immediate implementation, the final one will be shared within 72 hours: 



I will keep you updated on all developments.


Best regards

Sisa Ntshona

Chief Executive Officer

Notice on the SAACI Congress 2020 – Friday, 20 March 2020

Notice on the SAACI Congress 2020 – Friday, 20 March 2020

The Southern African Association for the Conference Industry (SAACI) Board of Directors convened a board call earlier today to assess the impact that COVID-19 and the recently announced restriction has had on the business events industry.

Our industry has been adversely affected by the rapid development of COVID-19. The number of infections has increased substantially in numerous countries worldwide, leading to further restrictions regarding the hosting of events and congresses by governments and health authorities.

Considering this, the SAACI Board agreed that a weekly review on the state of developments inclusive of our consultations with sister Associations and the relevant authorities, a decision on the planned Annual SAACI Congress scheduled for July 2020 will be communicated.

We will provide members and the business events industry further clarity within the coming week on the approach we are considering after industry consultations.

SAACI would like to thank all our members and supporters for their cooperation and understanding during this time. 

On behalf of the SAACI Board

Kim Roberts

National Chairperson



The recent developments in the COVID-19 infections have been crippling markets all round the world. The sporting, travel, leisure, conferencing and events companies have been affected very severely by this.

In south Africa the latest state address by the President has even gone so far as putting a temporary ban on gatherings of over 100 people.

We have received numerous question regarding the above from many of our clients who are extremely worried about how this will affect on their future events and business. We have provided a standard response to some of the frequently asked questions that may serve to help you.


Please see below FAQ:


Is it possible to purchase Cancellation and Abandonment Insurance to cover cancellations due to COVID-19?

No, this is impossible to buy at present. Cover for cancellation due to communicable disease cover excluding COVID-19 can still be purchased but at a minimum premium rate of 0.5% and above.


Are suppliers indemnified if a staff member infects a delegate/guest? What if a guest infects a staff member?

This question relates to if a supplier/guest can hold you legally liable if they are infected. Very difficult question to answer. The person infected would have to prove that 1) they contracted the disease from the event 2) it was the fault of the event organiser. Proving both 1) and 2) would be very challenging for anyone to do. To my knowledge, no event has ever been held liable for someone getting the common flu. One could argue the same.

We are waiting for various insurers opinions to weigh in on this.


Does the Events liability insurance policy I have protect me from claims arising out of CORVID-19?

Events liability Insurance protects the holder of the policy against legal liability claims caused by death, injury or damage to third party persons or property. See question 2 for more information.


Apart from legal liability are there any other consideration with regards to having an event continue?

You always need to consider the impact of reputational damage to the organisation. Let’s say for example a client/supplier was infected by CORVID 19 and said that it was because they attended a given event. Now Consider that even if there is no legally liability to pay out as a result of this, the reputational damage could be pretty severe to the organization.  Currently Reputation damage is uninsurable. (There are products being developed to cover reputation damage, and you can contact us more for further information).


What about default payments following cancellation of the events?

This can be covered under a Trade credit policy but would need to be taken out well in advance. This would cover the default payment of any client following their liqudation or inability to settle the bill.


What laws are there concerning events being held in South Africa?

One should refer to the Safety at Sports and Recreational Events Regulations 2017 in order to see the major onus of responsibility of the event organiser (any other parties) to provide a safe environment. Cyril Ramaphosa’s speech on the 15th of this month also advised that there is a temporary ban on gathering of over 100 people. Any event larger than this would be a contravention of the directive from the president’s office.

Should current events be cancelled as a result of the COVID-19 outbreak, then the current contract conditions will apply.


The above has been prepared as a general response but each individual circumstance, policy and event should be considered for formal responses.
Should you have any questions on the above, please do not hesitate to contact us on the below details:


NameJonathan LindequeSteve Levitt
PositionSenior Client ManagerRetail Head
Cell+27 84 504 1861+27 83 251 4587





On Wednesday the 18th of March, the Technical Production and Services Association (TPSA) hosted a meeting at the Bryanston Country Club to discuss the way forward for the live events industry in the wake of recent COVID-19 containment measures imposed by the South African Government. These include an assortment of travel restrictions and, most critically, a 90-day ban on public gatherings of more than 100 people. The meeting, produced by MJ Event Gear and EFX Productions, was streamed to more than 900 live viewers on Facebook.

Sharif Baker, chair of the TPSA, described the situation facing the industry as “uncharted territory” and urged all stakeholders to “speak with one, strong voice” on the potentially disastrous impacts of the COVID-19 pandemic on local businesses.

As well as encouraging companies to use the next three months “productively and compassionately”, by conducting training sessions and sharing assets such as warehouse space with another, Baker’s address centred around four main points:

  • A call to events companies to supply information in the form of forecasted losses for the 90-day prohibition period. Baker explained that these losses should indicate “actual events cancelled, so that an equivalent value can be determined for relief provided by government to [the industry].”
  • Baker’s second please was “to our President to instruct with immediate effect that the banks and SARS suspend all repayment obligations for the duration of the embargo, as well as instructing municipalities the same as regarding rates and amenities. Once we have this in place, it will be easier for us to negotiate and discuss with suppliers and landlords about an amicable way forward through the duration of the embargo.”
  • He also called on those within the industry to “refrain from posting or sharing news that in invalidated” and to stop the spread of “malicious fake news… We don’t need disgraceful memes or unwarranted gossip,” Baker said, and he reminded those within the South African events industry that the whole world is watching how we react to the crisis.
  • Baker also made an impassioned plea for businesses to uphold fair practices in the trying times that lie ahead: “Can we please be civil and mature… in our business practices, in terms of price and salary regulations. Prior to this pandemic, price wars have become a norm that is slowly tearing us apart.” Baker pointed out that, in the end, “the only winner of price wars is the end user, and not anyone in the industry.”

During the engaging question and answer session that followed – which included viewer interaction on Facebook – Baker and the limited audience of events professionals in physical attendance covered topics such as reaching out to banks for payment deferments; the difficulty of ensuring fair practice during desperate times for the industry; the need to give concrete figures to government in terms of contribution to GDP; and the importance of amalgamating freelancer databases, so that these workers are also included in the losses submitted to the Government. They also all stressed the importance of maintaining a positive outlook and fostering a spirit of togetherness within the industry.

“In order to make any of this happen, we need to put aside our differences and speak with one, strong voice. We will the buy in of everyone in unity,” Baker said.

Meanwhile, Kevan Jones – executive director of SACIA – has commented on the COVID-19 containment measures put in place: “As organisations active in the events industry, SACIA, SAACI, EXSA, AAXO, TPSA, CEPA and the Event Safety Council have pledged our support for these initiatives and offer our commitment to work with Government and all other stakeholders in addressing this crisis. We also undertake to collaborate with each other in finding solutions that serve our shared interests, as well as the broader communities in which we work.”

Watch the recorded broadcast here: